| /div> | | | | huge cost savings by lowering technician-dispatching |
| | | | instances, and retain customer by deploying smart |
| Remote Product Service (RPS) that enables | | | | solutions’ through remote product services. |
| technology manufacturers to remotely monitor and | | | | Remote product services are generally bundled with |
| service their products at the customer site. | | | | initial sale of the product. With increasing competition |
| Distinct manufacturers have benefited hugely by using | | | | and uncertainty in economy, manufacturers are using |
| remote product service in their business. They have | | | | remote product services to maintain efficiency of |
| managed to improve customer retention by 38%, first | | | | service, maintain and boost customer satisfaction |
| call resolution rate by 27%, asset uptime by 23% and | | | | levels and lower service related expenditure. |
| service profitability by 12%. The basic objective of | | | | Remote product services are not only good to build |
| Remote product services tool is to monitor the | | | | customer loyalty but they can generate good revenue |
| functioning of device and identify potential threats | | | | for company by providing data enabled smart |
| before they reach a critical state. Modern remote | | | | services. Remote product services generally include |
| product services combine monitoring tools and external | | | | identifying problems and fixing them and preventive |
| access methods such as dedicated circuits and VPNs, | | | | and predictive maintenance process. Remote product |
| which eliminate the requirement of sending a technician | | | | services are based on machine to machine |
| to customer site to rectify the problem. With | | | | connectivity.With the advancement of technology, |
| appropriate remote tool, remote service provider can | | | | today even small and medium business entities have |
| accomplish all the tasks, which does not require any | | | | access to sophisticated innovations, such as remote |
| user intervention. | | | | computer service that was earlier affordable only to |
| Remote product services enable manufacturers to | | | | large business organizations. The remote control |
| remotely capture and analyze performance data, | | | | service has helped many companies in saving a |
| discover the root causes of failure and initiate | | | | considerable amount of time and effort, thereby |
| corrective action, which includes repairs, upgrades and | | | | increasing their efficiency and productivity. |
| technician and part dispatch. Companies can make | | | | |